Friday 16 October 2015

Consumer Protection Council Carts Away Computers, Documents From DStv Office

Men of the Consumer Protection Council on Thursday raided the office of Dstv in furtherance of their investigation into subscribers complaints against the satellite television company.

The team was led by the Director of Legal Services, Mr Emmanuel Ataguba.

The CPC said that it launched its investigation into the activities of DStv following a barrage of complaints of customer rights violations.

It added that its action was in
accordance with Section 15 of its enabling law, which empowers it to “open and examine while on the premises, any container or package, which could help the course of its investigation as well as examine any book, document or other records found on the premises that may contain any information relevant to the enforcement of its Act.”

The CPC said that the allegations against DStv "include poor quality of service, such as incessant disruption of service without compensation, wrongful disconnection of service during subsisting subscriptions, decoder swap irregularities and poor redress mechanism and customer service."

Sources at DStv disclosed that the CPC officials left with laptop computers and vital documents belonging to the company.

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